Posted: 08/Jan/2010 at 3:11pm | IP Logged

Wow... please tell me your kidding. Most PBC employees are pretty fimilar with most guns, especially high end markers. And im sure you would hate for someone to start going through your gun without your consent. Very few people still use autocockers and if they do they know the marker inside and out.

Your complaint is rude and the employee had every right to stop you from dismantling a display model. If browsing customers were allowed to take apart display models and they damaged it and were unable to pay for it would create a mess and be a total waste of PBC's time.

Posted: 08/Jan/2010 at 4:22pm | IP Logged

this is true, you should have asked permission first.

Posted: 10/Jan/2010 at 2:41pm | IP Logged

seraphim87 wrote: But today I went in to one of the store to look at the Phenom as I was curious about the new valve, I proceeded to pop out two of the pins and started to pull out the end cap, to slide out the valve and bolt.  But the PBC employee stopped me and said "you wouldn't want to buy a marker someone else took apart."  WTF! What a jacka$$.  Doesn't that defeat the whole purpose of having display models?

Glad you came to us for some more information about the new X7.  However, the guns on the wall are not "display models".  We need to have them on the wall so people can browse our inventory.  If the gun on the wall happens to be our last in the store, we sell it.  We cannot sell a gun that has been taken apart by somebody other than a trained tech, or the gun is considered used.

seraphim87 wrote: Obviously, the emplyee had no clue about how to field strip a tippmann. If you are going to be working in a retail store you should at least familiar with the products you are trying to sell.  And an employee at a paintball store should at least be familiar enough to do stuff like field strip a tippmann (easy) or time an autococker.   I think PBC may want to spend some time training employees on customer service and product familiarization.

You may be correct about the employee not knowing how to take apart the gun.  All of us employees are instructed to not work on the guns unless they are trained techs.  With that being said, not all employees are techs and should be taking the guns apart.  When new information about the type of the firing mechanism (be it knock open, popit, spool, etc..), or other specs about the gun that are new from the previous design, the employee can usually tell you about that.  If the employee doesn't know, we will be happy to find out the general information for you.